Claims Processing
Handled by licensed veterinarians trained in your policies and systems. We review, assess, and process claims accurately and efficiently.
Ideal For:
Pet insurers managing growing claim volumes
Learn More →Services
Pet Industry Operations & Support Teams
Dedicated operations teams that work in your systems, follow your processes, and deliver results that matter to your business.
Core Services
For Pet Insurance Providers, Veterinary Groups, and Pet Retail, Health & Tech Companies
Customer Support
Omnichannel support by empathetic, pet-industry-trained agents who manage everything from policyholder inquiries to clinic scheduling.
Learn More →
Policy Administration & Client Services
End-to-end policy management—updates, renewals, cancellations, client onboarding, and system entries for smooth operations.
Ideal For:
Pet insurers and wellness plan providers
Learn More →
SOAP Note Transcription & Documentation
Convert recorded vet consultations into structured SOAP notes or integrate directly into your PIMS—relieving time-poor veterinary teams.
Learn More →Additional Support Services
Back-office operations to keep your business running smoothly
Finance & Accounting
Bookkeeping, invoicing, payroll support, and reconciliations
HR & Admin
Timesheet monitoring, recruitment coordination, and onboarding documentation
Virtual Reception
Professional front-desk coverage that ensures no inquiry is missed
Service Delivery Model
Onboarding
Discovery & fit assessment
>
Mobilization
Team setup & training
>
Stabilization
Quality validation & optimization
>
Improvement
Continuous improvement & scaling
How We Work with You
Fully Integrated Teams
We use your tools, systems, and SOPs
Flexible Engagements
Start small and scale fast as needs grow
Pet-Focused Training
Every team member is trained in your workflows and industry context
Full Control
You maintain oversight while we handle the execution
Why Choose PSI for Your Operations
Pet industry exclusive • Globally skilled talent • Seamless integration • Data privacy & compliance
Built on 14+ years of exclusive focus on the pet industry, from licensed veterinarians handling claims to customer support teams trained in pet industry nuances.