Job overview

Applying the understanding of what constitutes complete and sequential history to both the identification and review of current and pre-claim data and the collection of any necessary additional data to create health history timelines

Job description

• Applying the understanding of what constitutes complete and sequential history to both the identification and review of current and pre-claim data and the collection of any necessary additional data to create health history timelines
• Locating, organizing, labelling, and categorizing medical data within specific member levels of a database to expedite claims adjudication and ensure accurate data tracking
• Reviewing records for critical and urgent claim cases and managing data entry to accelerate the claims process
• Communicating clearly and concisely through multiple avenues to team members and other business professionals
• Managing productivity and accuracy while adhering to procedure guidelines
• Providing excellent customer service both to other veterinary business professionals and to Trupanion policy holders
• Any other work-related duties that may be assigned.

Required skills